By Care Resources
Imagine having a medical need, and instead of enduring a long wait at urgent care or the emergency room, you visit a clinic where you’re seen within minutes. You’re diagnosed and then provided everything from an IV to wound care to lab work to meds and more.
You’re referred, as needed, to a social worker, therapist or any number of other health professionals. And you don’t pay a dime.
It’s not make believe.
You’re inside the clinic at Care Resources, a community-based program for adults 55 and older that promotes healthy, independent living and helps people avoid nursing home placement. It’s available to those who meet the nursing facility level of care established by the state of Michigan.
The clinic, located in Grand Rapids at Care Resources headquarters at 4150 Kalamazoo Avenue SE, boasts a medical team of seven primary providers, as well as a host of nurses, therapists and clinicians who treat participants on site and are equipped to address everything from hangnails to heart issues.
“We have a lot of resources right here at our fingertips,” says Nancy Baker, a registered nurse, clinic and day center manager, “and we’re able to serve them quickly and help them avoid trips to the ER.”
Laura Hall, a nurse practitioner and associate clinic director, notes: “They walk in, fill out a form and they’re seen often immediately by a doctor, a physician’s assistant or a nurse practitioner. A lot of our participants are amazed at the level of care – and the continuity of care.”
The Care Resources medical team collaborates closely with social workers, pharmacists, dietitians, transportation workers and others – all on-site – to make sure the participant is getting critical follow-up care as well.
Indeed, the entire Care Resources staff at the Kalamazoo Avenue address is trained to safeguard all its participants, many of whom visit the facility’s day center and spend time there eating, socializing and taking part in organized programs and activities like bingo and group games.
“Our day staff is really good at letting us know if something is changing or something is wrong with one of our participants,” Hall says. “We’re good at recognizing needs.”
At Care Resources, the aim is to “centralize care,” says Hall, although it doesn’t stop there. It includes being purposeful about communicating with participants’ guardians and caregivers as well, spending time on the phone to fill them in or inviting them to attend appointments to serve as a second set of eyes and ears.
Health care is also extended to participants in the comfort of their homes, where they can qualify for physical and occupational therapy, visits from a social worker or nurse, and help with anything from light housework to meal and grocery delivery – anything that eases their burden and helps promote a healthy lifestyle.
The clinic is open weekdays from 8 a.m. to 4:30 p.m. A primary care provider is on call evenings, weekends and holidays.
“The responsibility is on us to deliver their care,” Hall says. “And our goal is to always spend quality time with every participant. “So we’re never in a rush. And there’s never a wait.”
For more information about Care Resources, call 616-913-2006 or visit HERE
