Due to changing industry trends and consumer buying patterns, SMG-managed venues DeVos Place and Van Andel Arena in Grand Rapids will implement new box office hours beginning next week on Monday, May 7. The box offices at both venues will be open from 10 a.m. – 5 p.m. Monday through Friday on non-event days under the new schedule. Additional evening and weekend hours will vary in accordance with the venues’ event schedules.
Fans will still be able to purchase tickets online via Ticketmaster.com or by phone at 1-800-745-3000 outside of the venues’ box office hours. Additionally, each venue has a free mobile app for Apple and Android devices with a full list of upcoming events and direct links to Ticketmaster purchase pages, the only verified source of tickets online for the venues.
For those unfamiliar with the online buying experience, a step-by-step video tutorial can be referred to for assistance on both theVan Andel Arena and DeVos Performance Hall websites. (Direct link to video on YouTube.)
Mobile Apps
Apple – DeVos Place | DeVos Performance Hall | Van Andel Arena
Android – DeVos Place | DeVos Performance Hall | Van Andel Arena
“With the growing prevalence of digital and the around-the-clock service that it provides, we feel now is a good time for these new box office hours,” said SMG Regional General Manager Richard MacKeigan. “Fans can still buy tickets online 24/7, and we are happy to continue offering the in-person touch point during our daily box office hours.”
