The McDonald’s restaurant at 6095 Kalamazoo Ave. SE in Gaines Township is inviting guests to experience McDonald’s in a new way with a greater level of choice, engagement and service. These changes are reflective of a new and innovative restaurant model that has been successfully rolled around the world and puts more choice and control in the hands of guests by evolving how they order, what they order, how they pay and how they are served.
The restaurant, which is located near East Kentwood High School and the Kalamazoo Avenue exit off of M-6, recently underwent extensive renovations and upgrades both inside and outside. These renovations include new self-order kiosks, table service, updated ways to pay and a redesigned seating area.
“We’re excited to share this evolved experience at McDonald’s with our customers,” said Carl Wiseman, McDonald’s owner/operator. “We appreciate and value our guests’ feedback on this new experience, and we’re looking forward to offering them a new way to dine at McDonald’s.”
For those looking to order at their own pace, the Gaines Township McDonald’s has new digital self-order kiosks which make ordering and paying for a meal easy. Kiosks empower guests to browse the menu, find new options and tailor their meal just the way they want. Guests’ orders are delivered to tables by McDonald’s crew members, allowing customers to relax and enjoy a more custom dining experience. The restaurant features mobile order and pay, which allows customers to order and pay through the McDonald’s app and then either pick up their order inside or have it brought out to their vehicle when they arrive. McDonald’s owner/operators and restaurant teams in Gaines Township and all around West Michigan are also placing a higher emphasis on hospitality by focusing on greeting customers, assisting with technology and ensuring a clean, welcoming environment.
This McDonald’s restaurant is among the latest in the area to offer this new level of choice, engagement and service. It is one of 400 McDonald’s restaurants in the state of Michigan that will be upgraded before the end of 2019, and is part of a total investment of around $205 million across the state.
