By Kristen Krueger-Corrado, Grand Rapids Public Library, Main Branch
Ever work a customer service job? Then this book is for you! Twenty-one authors have written short essays about their experience in working in retail. The book starts with a piece from Saugatuck-based writer Wade Rouse, who describes in all-too-painful detail his sales job at Sears. From his lisping manager to bratty kids, his tale makes working in a mall as about as appealing as gum in your hair, and yet it is easy to see ourselves as both the customer and the worker. It is hard to admit, but we’ve all been the ‘bad customer’ every now and then.
Other authors talk about working in a video store, restaurant, liquor store. Customer service jobs abound and almost every author references how happy they were to have their career in retail end. Stewart Lewis describes his stint working in a high-end spa and Wendy Spero reminisces about the summer she spent selling knives door-to-door. Some stories are funny, others make you wince and still others make you feel a little melancholy. Yet all the stories remind us that people are behind those counters and they are underpaid, under-appreciated, and take a lot of abuse.
This is a great book for everyone who has ever worked a cash register, taken an order, or shelved merchandise. To quote the film Clerks, “I wasn’t even supposed to be here today!”
