By State of Michigan
During a Presidents Day weekend closure, the Michigan Department of State will replace the outdated vehicle records system Secretary of State offices have used for decades with a modern computer system to better serve customers.
The Customer and Automotive Records System (CARS) will add new online options, improve existing online and kiosk services, and give staff a more efficient tool to process transactions.
New online options will include ordering license plates, renewing snowmobile registrations and ordering a Recreation Passport and replacement tab for a plate. Many transactions for auto dealers, repair facilities, mechanics and driver education instructors and providers also will be possible online.
During the upgrade, Secretary of State branch offices, online services and auto business transactions will be offline and unavailable from 5pm Friday, Feb. 15, until 9am Tuesday, Feb. 19. Self-service kiosks will be taken offline in phases beginning Friday, Feb. 8. The seven Super Centers usually open Saturday will be closed Saturday, Feb. 16. All branches will be closed on Presidents Day (Monday, Feb. 18).
For a few weeks, as staff gets accustomed to the new computer system, service in offices may take longer. Customers are encouraged to use CARS e-Services at ExpressSOS.com or to complete their transactions outside this timeframe.
Late fees will be waived for transactions with expiration dates between Feb. 11 and March 2.
“This is a vital project for our department and its millions of customers and the first step in implementing our 30-minute guarantee,” Secretary of State Jocelyn Benson said. “When fully implemented, the new system will transform our technology, making our work more efficient and our service to customers better than before.”
After the vehicle records phase, the driver records system will be replaced over the next two years.
For more information, visit Michigan.gov/SOS.
