access - WKTV Journal

By Joanne Bailey-Boorsma
joanne@wktv.org

The Grand Valley Metro Council is looking at access to the Gerald R. Ford International Airport. (Supplied)

How much does having busing services impact you when heading to the Gerald R. Ford International Airport? Do you find it easy to be dropped off at the airport? What improvements would you suggest for access to the Ford Airport?

These are just some of the questions residents and stakeholders are being asked to on an Airport Access Study survey hosted by the Grand Valley Metro Council and the Gerald R. Ford International Airport.

The project is in conjunction with the Michigan Department of Transportation, Kent Conty Road Commission, City of Kentwood, Cascade Township, and engineering firm AECOM. The study is designed to investigate ways to improve access to the airport as well as the surrounding local road and freeway systems. Rapids growth and develop at the airport, and in the Greater Grand Rapids Area, makes now an import time to consider how best to provide access in the airport area into the future, according to organizers of the study.

“While labeled ‘Airport Access,’ this study focuses on transportation through a broader lens, looking at what modes of transportation are needed, how people get to and from the airport and its surrounding area, and how it can be improved upon,” said Laurel Joseph, GVMC Director of Transportation Planning. “Dating back to efforts made in the 80s and 90s, we recognize the far-reaching impacts this project will have.”

The study will examine current transportation needs and changing travel patterns including airport passenger and cargo traffic, road connections and access, traffic operations and safety, bike and pedestrian circulation, transit service, railroad connections, airport security, and terminal access redundancy. The study also will evaluate different airport access alternatives, leading to a recommended alternative (or alternatives) and an accompanying implementation and action plan.

The start of this project will be the survey which will ask residents and stakeholders to consider the type of travel they did before the pandemic, how frequently they visited the airport, what modes of transportation they took, and the ease of access to the airport. Participants will be asked if shuttles, biking, walking or parking impact access to the airport. Participants also will have an opportunity to identify airport access areas they feel need improvement. Filling out the survey takes about five to 10 minutes.

“Out communities continue to grow and change, attracting national talent in various industries,” Joseph said. “ Our airport and its connecting transportation system need to not only meet our current needs but also projected growth. The goal is to find ways to improve the accessibility, functionality, safety, and efficiency of the transportation network for years to come. we cannot do that without the essential input of those traveling to, from, and through the area today.”

Joseph said the goal is to collect as much community input as possible. To help with that, survey participants many enter into a $50 gift card drawing. There will be two winners. The survey will be open until the end of April.

For more information about the project, click here. To take the survey, click here. (Survey is available in both English and Spanish.)

Gerald-R-Ford-International-Airport — Pretty darn snazzy, but not just a pretty face

By Victoria Mullen
victoria@wktv.org

You probably don’t give it a second thought—until you need it, that is. Nonetheless, it bustles about its business, transporting travelers to and from myriad destinations with first-class services and amenities. Over the years, it has been revamped, remodeled and reconstructed. Today, it bears absolutely no resemblance to its humble beginnings.

All these improvements have not gone unnoticed—or unrecognized—in an industry that’s fraught with cut-throat competition.

The Gerald R. Ford International Airport (GFIA) has achieved the first-place ranking in the “Best Airports by Size and Region-North America” (2-5 million passengers per year) category, and tied for second place ranking in the “Best Airport by Region – North America” (all airports over two million passengers per year) category as a part of ACI’s 2015 Airport Service Quality (ASQ) Awards. These awards are granted by the Airports Council International (ACI) each year.

1963 GFIA — Kent County Airport (n/k/a Gerald R. Ford International Airport) circa 1963

Maybe you don’t think it’s any big deal, but it really is. The ACI ASQ program is unique as the airport industry’s only global bench-marking program measuring passenger satisfaction in real time while passengers are at the airport. Implemented at over 300 airports worldwide, the ASQ Program delivers an in-depth assessment of the quality of the customer service experience, covering 34 key service areas such as access, parking, check-in, security, airport facilities, food and beverage, and more.ervice areas such as access, parking, check-in, security, airport facilities, food and beverage, and more.

“Customer service is a top priority for our entire team at the Gerald R. Ford International Airport and we are thrilled to be recognized as the top performer of our size in North America,” said GFIA Executive Director Brian Ryks. “We’re dedicated to ensuring continued progress in this area as we make significant investments in personnel, services, and facilities focused on providing a first-class experience from the vehicle curb to the aircraft gate. We are working to improve the passenger experience every day, and this award reflects that effort.”

“We see ever-greater competition among airports, and with it increasing pressure to optimize performance across the operation, especially when it comes to the passenger experience,” said ACI Director General, Angela Gittens. About GIF’s high marks, she said, “Your airport’s results in the 2015 ASQ Survey demonstrate your professionalism, commitment, and success in delivering that high level of customer service. Your airport is a credit to our industry and I thank you and your team for this splendid achievement.”

GFIA today — My, how things have changed

GFIA has continued to improve the customer experience from adding concession updates, complimentary, faster Wi-Fi, airport ambassadors, a therapy dog program, updated parking and valet services, new skycap services, and more. The airport has recently commenced its $45 million Gateway Transformation Project to consolidate security screening, update restrooms, new flooring, lighting, business centers, retail and food and beverage space.

“We are thankful for all of the tenants and stakeholders who are the front-line service providers behind this award,” said Ryks. “From the airlines to our parking services, law enforcement, and curb front security, to TSA and airport ambassadors – they do a tremendous job day-in and day-out to ensure the passengers have a quality experience at our airport. We are planning a celebration to thank and recognize these employees for their efforts.”

So, next time you visit GFIA, tip your hat–or mittens–to the men and women who strive to provide us with the best possible service.

For more information on ASQ, please go here. To view details of the 2015 ASQ results, please go here.