Tag Archives: Area Agency on Aging of West Michigan

Area Agency on Aging, supporting seniors in time of COVID-19, on WKTV Journal In Focus

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By K.D. Norris

ken@wktv.org

Given this time of COVID-19, and with seniors particularly at high risk, the work of the Area Agency on Aging of West Michigan has become all the more important.

WKTV Journal In Focus last week had a Zoom interview with Carly Whetstone, outreach specialist for the local agency, to talk about the group, its history, and the ways it is working for senior and senior caregivers.

The group is headquartered in Grand Rapids but serves a nine-county region that includes coverage in Wyoming and Kentwood. It is part of nationwide network of nonprofit agencies created in 1974 by the federal government to be one-stop shops with information about programs, services and housing options to seniors.

For more information on the Area Agency on Aging of West Michigan call 616-456-5664, visit their website at aaawm.org and for specific caregiver support visit caregiverresource.net.

WKTV Journal In Focus airs on cable television in the Wyoming and Kentwood areas on Comcast WKTV Channel 26 and on AT&T Channel 99 Government channel (For dates and times on Channel 26, see our Weekly On-air Schedule. For dates and times on Channel 99, visit here). All individual interviews included in episodes of WKTV Journal In Focus are also available on YouTube at WKTVvideos.

Being a tech-savvy senior: Don’t be tricked by malware

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By Regina Salmi, Area Agency on Aging of West Michigan

 

A couple of weeks ago, I received a text message and several phone calls from a friend frantically trying to reach me, “I got a strange notice on my computer saying I had to call or they would disable me!”

 

When I contacted her later, I was relieved to hear she refused to give them her credit card number and they hung up on her. Too often, people who receive these pop-up notices on their computers, tablets or phones fall prey to these scare tactics, losing hundreds of dollars and sometimes their identity as a result. Tossing your computer out the window or smashing your phone with a hammer are not the answer. You can take steps to avoid falling victim to malware.

 

What is malware? When most people call for help, they say “A virus got into my computer!”. The mess that malware creates can certainly make us feel sick, but it is not a computer virus in the traditional sense. Malware, also referred to as Adware or Spyware, is a type of software that is usually embedded in something else. Whether it is a ‘free’ app you downloaded to your tablet, a ‘free’ software you downloaded to your computer, or a ‘free’ game you play through your internet browser, most likely you clicked ‘OK’ and, buried in the fine print you agreed to having the malware files downloaded to your device. When it comes to apps and software, nothing is free.

 

When these files get downloaded to our devices, strange things begin to occur. Like my friend, a message window might randomly open up saying we have a virus or claim that our computer has been hacked and requires immediate attention. We open our internet browser and without touching a key, it will begin bringing us to websites we don’t want to go to or the screen suddenly fills with 100s of popup windows advertising everything under the sun. We could even find our inbox filling up with messages to buy things that normally require a prescription or even our phone begins to ring with telemarketers.

 

What can we do to protect our devices from these types of software?

  • First, don’t download anything unless it comes through an official app store like Google Play or Apple and even then, use caution if it says are there advertisements in the app.
  • When advertisements pop up in your browser, be careful where you click. Many of these are designed to fool you by including a ‘No Thanks’ button or even a fake X button usually on the opposite side of the window. Close the pop up using the X in the upper corner.
  • If you make a mistake and download some malware to your computer, stay calm and know that any threatening messages you receive are not real. Microsoft, Apple or Google will not send a warning message to your screen demanding you call them ‘or else…’. If you’re getting these messages, it’s most definitely fake.
  • Do not call the 800 numbers that appear on your screen, give out any personal information, or allow anyone remote access to your computer.
  • You can often get free assistance by going to the manufacturer of the device. For a Microsoft device you can get virtual assistance at support.microsoft.com, an Apple device support.apple.com or a Google/Android device go to support.google.com.
  • Sometimes we need more than help articles; there are services you can pay for help. Best Buy’s Geek Squad offers support in-home, in-store, 24/7 online and phone support at (800) 433-5778. HelloTech also offers in-home tech support, online support at hellotech.com and help over the phone (888) 485-9455. These companies are reputable, established companies unlike the 800 numbers offered in the popup windows. You may have local tech support companies in your community.
  • Stay in charge of your devices! While your son, daughter or grandchild may seem tech savvy and well meaning, unless they are a certified technology support specialist, they should not be trying to fix your computer, tablet or phone. People of every age fall victim to malware and internet scams and our well-intentioned relatives might make matters worse.

When we run into problems like these, our inclination may be to give up on technology all together, especially if we’re new to it. Technology is engrained in every part of our society though and can actually go a long way in helping us remain independent as we age. Today we can order our groceries and have them delivered to our home, call for a ride, see our doctor through a video call, pay all of our bills and connect with friends and family using a smartphone, tablet or computer.

 

It’s worth sticking with it and to learn more. Local libraries offer technology classes for adults, as well as many community and senior centers. If you’re a member of a group who would like a class on learning about how technology like tablets and smart phones can enhance your life, Area Agency on Aging of Western Michigan will bring a class to your organization. You can contact us at (616) 456-5664 or aaainfo@aaawm.org for more information.

Getting help with Medicare

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File photo

By Regina Salmi, Area Agency on Aging of Western Michigan

 

When it comes to figuring out Medicare, it can feel as though we’ve taken on an encore career trying to sort through it all. There’s Medicare, Medicare Advantage, Medicare supplemental insurance, part D coverage and then the retirement insurance you may already have. It can feel overwhelming. With the Open Enrollment period right around the corner, it might be time to get some help with deciding what plans work best for meeting all of your healthcare needs. The Michigan Medicare/Medicaid Assistance Program, or MMAP for short, is available to do just that.

 

MMAP is part of a federal program that provides free local healthcare coverage counseling to people with Medicare. MMAP is non-profit and run by highly skilled volunteers.

 

Bob Callery, MMAP Regional Coordinator, states, “MMAP does not have any affiliations with insurance companies and our volunteers are not licensed to sell insurance.”

 

This is important, because it means the MMAP counselor is looking at what is in your best interest. MMAP counselors will explain Medicare benefits and how they work, review prescription plans, Medicare Advantage Plans and Medigap policies. They are also able to help individuals apply for benefits. Having the right coverage can make a big difference in a person’s life (and their finances).

 

Sharon, a MMAP counselor, met with a woman who was living on about $900 per month. She was a widow and paying for the health coverage her husband had before he died. She was paying approximately $400 a month for this coverage.

 

“That didn’t leave her much to take care of her house and utilities,” Sharon relates, “We talked about getting her on supplemental insurance through Medicare. She was really reluctant at first, but in the end we were able to save her about $300 more a month.”

 

File photo

Another MMAP counselor shared a similar story. Karen received a call from a person living on a little over $700 per month who exclaimed, “I can either eat or take my medications.” Karen was able to get help her do both by reviewing her coverage and helping her get the benefits that worked best for her.

 

Open Enrollment for Medicare begins Oct. 15 and runs until Dec. 7.  MMAP recommends Medicare beneficiaries review their plans every year to check for policy changes. The plan you’re currently on can change the medications they cover, their network of pharmacies, even premiums, deductibles and co-pays. At the same time your own needs might be changing as well, requiring a different kind of coverage than you had this year. Reviewing your benefits and insuring your coverage is right for you might help you avoid costly payments.

 

The Social Security Administration has also begun releasing the new Medicare cards. In an effort to reduce identity theft and fraud, the cards were redesigned to remove your social security number and to replace it with a unique identifier. Michigan residents will see them arriving this fall with all new cards being mailed before March 31, 2019.

 

Callery advises, “These cards will be mailed to the current mailing address on file with Social Security. Make sure you contact them if your address needs to be updated.” Mr. Callery also warns, “Social Security and Medicare do not call beneficiaries to update their records. If you receive a call like this, it is a scam. Do not give any of your personal information to the caller and hang up the phone!”

 

MMAP counselors are available to meet with people in person, over the phone and are available for home visits for those who are home-bound. If you’re interested in working with MMAP to review your Medicare benefits you can reach a MMAP counselor by calling your local Commission on Aging, dialing (800) 803-7174 or contacting Area Agency on Aging of Western Michigan at (888) 456-5664 or aaainfo@aaawm.org. You can learn more about MMAP by visiting their website, www.MMAPInc.org.

 

 

 

 

Safe Resources for LGBT Seniors

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By Regina Salmi, Area Agency on Aging of Western Michigan (AAAWM)

 

While society has taken great strides toward acceptance of LGBT citizens, what remains invisible are the issues and challenges that LGBT adults face as they begin to age. Too often, LGBT seniors have felt the need to go back ‘into the closet’ in order to receive services or deny themselves much need care in order to avoid having to do so. The LGBT Initiative, funded by the Michigan Health Endowment grant, is seeking to change that for LGBT seniors throughout the state of Michigan, by creating safe channels for LGBT older adults to seek services.

 

West Michigan is one of the three regions where this effort is taking place. Kendrick Heinlein, AAAWM Contract Administrator, is heading up this project for Area Agency on Aging of Western Michigan.

 

“Right now, the LGBT initiative is looking at different outreach strategies to reach members of the LGBT community” Heinlein states. Working with the other two regions: the Upper Peninsula and the Bay City/Saginaw region of the state, committee members recognize what works for Grand Rapids doesn’t necessarily work for the U.P., so finding the best methods for each region is the current focus.

 

Heinlein says, “We want to provide resources and reduce isolation for LGBT seniors and we’re working on the best strategies to go about that.”

 

There are currently about 1.5 million people age 65+ who identify as lesbian, gay or bisexual. There are also many aging LGBT people who live alone, without family to help with the aging process. This puts many LGBT seniors in the position of requiring income-based aging services available in their communities. Needing to ask for help though is often a difficult experience for these seniors.

 

Older adults who are LGBT don’t often find a warm welcome when they begin to participate in aging services. Sometimes this is due to the discrimination they encounter when seeking services; most times though, it is not hostility but cultural assumptions that can cause LGBT seniors to be reluctant to ask for help. An intake form might ask questions about marriage and children, but not about same-sex partnerships. A senior might be asked about their racial identification or religion, but not gender or sexual orientation.

 

Many older LGBT seniors carry with them memories of a time when they lost jobs, homes and family for being gay and could be jailed or committed to an asylum for being different. Because many seniors don’t want to “go back into the closet” but fear discrimination, they will avoid asking for help, which can result in a health crisis. This is what the LGBT initiative is working to alleviate. Through outreach to community service providers, AAAWM in partnership with the Grand Rapids Pride Center is in the process of creating a resource guide of senior service providers in West Michigan who are LGBT-friendly.

 

Anyone can call themselves LGBT-friendly, but what this means in terms of the LGBT initiative is that each provider in the LGBT Senior Resource Guide will be vetted to insure they will provide equal services to LGBT older adults that they would to any other seniors,

 

“A majority of providers are open to serving LGBT clients,” Heinlein highlights. “A lot of providers have been serving the LGBT community and consider being part of the guide recognition for services they have been providing all along.” By creating this resource guide, the committee hopes to provide safe avenues for LGBT older adults to find the services they need to age gracefully like their peers.

 

The debut of the LGBT Senior Resource Guide will occur at the Grand Rapids Pride Festival on June 16, 2018, beginning at 12 pm. AAAWM will have the guides available at their vendor table and they encourage people to stop by and take a look.

 

If you’d like to learn more about this project, contact Area Agency on Aging of Western Michigan at (888) 456-5664 or email aaainfo@aaawm.org.  To learn about their services, you can visit their website: http://www.aaawm.org.

 

Becoming a dementia-friendly Grand Rapids

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By Regina Salmi, Area Agency on Aging of West Michigan

 

Today, there are over 5,000,000 people living with dementia. They are members of our churches, our workplaces, our neighborhoods, and our communities. They shop in the same stores we do, dine at the same restaurants, attend the same events, and utilize the same public transportation system. Despite living with dementia, they continue to be vital members of our communities and valued for their contributions. This is the ideal, anyway.

 

The reality is, for people living with dementia, their world tends to become slowly and consistently smaller, and a lot of this has to do with the difficulty they experience interacting with the world around them. We’ve all come into contact with a person who seems lost, is taking an extremely long time to make a decision, or is ‘holding up the line’ because they are confused about a process. We become exasperated; they become upset, and no one leaves the experience feeling good about ourselves.

 

While we can go about our day, collecting better experiences, a person with dementia will be reluctant to have that experience again, and will begin to avoid doing anything that may recreate it — shopping for groceries, riding a bus, ordering in a restaurant. They gradually become more isolated, less independent and separated from their communities. The isolation and separation people with dementia experience can actually contribute to the acceleration of their dementia. This isolation takes a great toll on care partners as well. Since they spend most of their time in the company of their loved one, they experience the same isolation and detachment from community.

 

Dementia Friendly Grand Rapids (DFGR) is part of a national movement working to create aware and supportive ‘Dementia Friends’ throughout all sectors of our community so that people living with dementia can comfortably navigate daily life. DFGR strives to move Grand Rapids toward becoming a more aware, accessible and inclusive city. A dementia-friendly city improves the community for everyone and is more livable through implementation of universal design. Dementia-friendly communities are more attractive, competitive and sustainable when they become more accessible and inclusive for everyone.

 

We’re learning more everyday about the various dementias, like Alzheimer’s, and the ways we can help people with dementia live fuller, more active and engaged lives, and extend independence and participation in their communities. For this to happen though, everyone needs to work together to create communities where any person, including a person with dementia, can live and thrive. This is dementia friendly.

 

DFGR’s main focus right now is creating awareness. This is done by teaching people about dementia and helping participants develop practical actions they can use to help someone they may encounter in the community who has dementia. Jennifer VanHorssen, DFGR Program Coordinator, says, “Whether it be the checkout at a grocery store, on the bus, serving coffee at a coffee shop, or at an art or music performance, each of us can be supportive and help people living with dementia feel welcome and included.” In the last year alone, volunteers with Dementia Friendly Grand Rapids have provided over 30 trainings enabling more than 400 people to become new Dementia Friends.

 

Creating a dementia-friendly city requires participation from all sectors of society — business, local government, transportation, financial institutions, neighborhood associations and faith communities, emergency responders, healthcare and the legal sector. DFGR’s focus for 2017-2018 is business. VanHorssen’s hope is to focus on sub-sectors “like restaurants, grocery stores, hair salons/barber shops, local retail, libraries and other public spaces” where business owners and/or employees are interacting with customers who may have dementia.

 

Often the slightest shift in our approach to working with a customer who seems indecisive, confused, or unsure of themselves can help them feel safe, supported and empowered. “In a dementia friendly community” VanHorssen cites, “people living with dementia have autonomy, a high quality of life, and are engaged with the community.”

 

Grand Rapids is experiencing an enormous amount of growth and development – we have the opportunity to do things differently so all Grand Rapids residents and visitors can have autonomy while navigating our city. It begins with awareness. If your business/organization would like to learn about becoming a dementia friend, contact Dementia Friendly Grand Rapids by calling (616) 222-7036 or email info@dementiafriendlygr.com. You can also learn more about DFGR and the dementia friendly movement on their website: www.dementiafriendlygr.com