Tag Archives: Chinese food

Most excellent kudos for the Gerald R. Ford International Airport

Beer, Our Cities, Travel, , , , , , , , , ,
Gerald-R-Ford-International-Airport
Pretty darn snazzy, but not just a pretty face

By Victoria Mullen
victoria@wktv.org

 

You probably don’t give it a second thought—until you need it, that is. Nonetheless, it bustles about its business, transporting travelers to and from myriad destinations with first-class services and amenities. Over the years, it has been revamped, remodeled and reconstructed. Today, it bears absolutely no resemblance to its humble beginnings.

 

All these improvements have not gone unnoticed—or unrecognized—in an industry that’s fraught with cut-throat competition.

 

The Gerald R. Ford International Airport (GFIA) has achieved the first-place ranking in the “Best Airports by Size and Region-North America” (2-5 million passengers per year) category, and tied for second place ranking in the “Best Airport by Region – North America” (all airports over two million passengers per year) category as a part of ACI’s 2015 Airport Service Quality (ASQ) Awards. These awards are granted by the Airports Council International (ACI) each year.

1963 GFIA
Kent County Airport (n/k/a Gerald R. Ford International Airport) circa 1963

 

Maybe you don’t think it’s any big deal, but it really is. The ACI ASQ program is unique as the airport industry’s only global bench-marking program measuring passenger satisfaction in real time while passengers are at the airport. Implemented at over 300 airports worldwide, the ASQ Program delivers an in-depth assessment of the quality of the customer service experience, covering 34 key service areas such as access, parking, check-in, security, airport facilities, food and beverage, and more.ervice areas such as access, parking, check-in, security, airport facilities, food and beverage, and more.

 

“Customer service is a top priority for our entire team at the Gerald R. Ford International Airport and we are thrilled to be recognized as the top performer of our size in North America,” said GFIA Executive Director Brian Ryks. “We’re dedicated to ensuring continued progress in this area as we make significant investments in personnel, services, and facilities focused on providing a first-class experience from the vehicle curb to the aircraft gate. We are working to improve the passenger experience every day, and this award reflects that effort.”

 

“We see ever-greater competition among airports, and with it increasing pressure to optimize performance across the operation, especially when it comes to the passenger experience,” said ACI Director General, Angela Gittens. About GIF’s high marks, she said, “Your airport’s results in the 2015 ASQ Survey demonstrate your professionalism, commitment, and success in delivering that high level of customer service. Your airport is a credit to our industry and I thank you and your team for this splendid achievement.”

GFIA today
My, how things have changed

 

GFIA has continued to improve the customer experience from adding concession updates, complimentary, faster Wi-Fi, airport ambassadors, a therapy dog program, updated parking and valet services, new skycap services, and more. The airport has recently commenced its $45 million Gateway Transformation Project to consolidate security screening, update restrooms, new flooring, lighting, business centers, retail and food and beverage space.

 

“We are thankful for all of the tenants and stakeholders who are the front-line service providers behind this award,” said Ryks. “From the airlines to our parking services, law enforcement, and curb front security, to TSA and airport ambassadors – they do a tremendous job day-in and day-out to ensure the passengers have a quality experience at our airport. We are planning a celebration to thank and recognize these employees for their efforts.”

 

So, next time you visit GFIA, tip your hat–or mittens–to the men and women who strive to provide us with the best possible service.

 

For more information on ASQ, please go here. To view details of the 2015 ASQ results, please go here.
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Looking for a new taste sensation?

Local Business, Local Entertainment, Local Food, Non-Profits, Recreation, Upcoming Events, , , ,

Dim-Sum1-726x400How about Dim Sum? If you have no clue what it is or what it tastes like, and especially if you do, you’ll want to schedule lunch at Kentwood’s Wei Wei (pronounced “Way Way”) Palace, on Saturday, October 17, 2015, at 4242 South Division.

Similar in concept to the tapas style of presenting a number of dishes to a group, Dim Sum is a shared meal of traditional Cantonese small plates. Attendants push carts from table to table to make your choice easy. The cuisine is placed in the table center on a revolving tray for diners to sample. Options feature steamed, baked, and fried variations of Dim Sum. “There’s a little bit of everything,” says Ashley Kassuba, Marketing Assistant for the World Affairs Council of Western Michigan. “Shrimp, vegetables, and rice are often mixed together, but there are some meat dishes and some veggie dishes, too.”

The cost is $20 per person, and includes tea and a selection of Dim Sum options brought to your table.Dim-Sum2

Reservations must be paid in advance by credit card or check.  RSVP online or call the World Affairs Council office at 616-776-1721 by Tuesday, October 13.

The event is an adventurous concept in furthering cultural understanding, says Kassuba. Ping Liang, former Board President of the World Affairs Council of Western Michigan, will be on hand to explain the history of Dim Sum, along with chopstick etiquette and other fun facts.

Sponsored by GlobalConnections, the newest group for young professionals (and “the young at heart”) at the World Affairs Council of Western Michigan, the luncheon is the first of planned interactive events scheduled throughout the upcoming year.

More social networking is planned at the end of November through December 4 to encourage fair trade shopping. Global Gifts, a non-profit specialty-item store that sells Fair Trade products, will host at 2055 28th St. (Located in the Grand Central Plaza).

weiwei palaceBut for now, the focus is on food. We understand that “Wei Wei” is a fun way to claim “the best, the VERY best” taste awaits you. Check it out at the Wei Wei Palace!