On the latest episode of WKTV Journal In Focus, a special interview with retiring Kentwood Police Chief Thomas Hillen, who after more than 10 years leading the department — and more than four decades in public safety — is moving on to what’s next in his life.
During his tenure in Kentwood, he has led a team of more than 90 personnel, including 70 sworn police officers. Among the many accomplishments of his tenure was placing a local officer on the FBI Joint Terrorist Task Force and appointing the first female captain in the department’s history.
We talk with The Chief about his career, his department’s accomplishments, and how law enforcement has changed since he first sat in a patrol car — and believe us and him, a lot has changed.
WKTV Journal In Focus airs on cable television in the Wyoming and Kentwood areas on Comcast WKTV Channel 26 and on AT&T Channel 99 Government channel (see our Weekly On-air Schedule for dates and times). All individual interviews included in episodes of WKTV Journal In Focus are also available on YouTube at WKTVvideos.
Kentwood Police Chief Thomas Hillen, from a city event this summer. (Photo credit: WKTV)
By City of Kentwood
After a distinguished law enforcement career spanning more than four decades, Kentwood Police Chief Thomas Hillen announced his retirement, effective Nov. 1.
Hillen began his 10-plus years of service to the City of Kentwood in 2009 after serving 32 years with the Kent County Sheriff’s Office. During his tenure with the Kentwood Police Department, Hillen has led a team of nearly 95 personnel, including 70 sworn police officers, to serve and protect the community with excellence, focusing on reducing serious crime and increasing traffic safety.
“Chief Hillen has been an invaluable asset to our community for more than a decade,” said Kentwood Mayor Stephen Kepley. “His effective leadership and dedication to the City have been demonstrated by the department’s accomplishments. Today, Kentwood’s violent crime and property crime is at a five-year low under his leadership. For that and so much more, we are truly grateful for his service.
“While we are sad to see him go, we wish him the best as he moves into retirement and thank him for his service throughout the years.”
During his tenure in Kentwood, Hillen instituted innovative programs to address key issues in the community, such as the department’s Data-Driven Approach to Crime and Traffic Safety, or DDACTS, program, Operation PRICE to reduce retail theft, leadership development for supervisory staff and school resource officers for area middle schools.
He also placed an officer on the FBI Joint Terrorist Task Force and appointed the first female captain in the department’s history.
“I have been fortunate to have had two great law enforcement careers, both at the Sheriff’s Office and here at the City,” Hillen said. “It has been a pure joy to spend these past 10 years with the Kentwood Police Department and I will greatly miss the family atmosphere.
“I’m humbled by the department’s achievements and feel grateful to have had the opportunity to work here and serve alongside the team. The officers care for the community, and the community cares for the officers. That is what makes it special to be an officer in the City of Kentwood; it’s just different here.
“Our success is attributed to our combined efforts, and I can proudly say this has been the perfect capstone experience of a profession I have loved.”
In addition to his work with the department, Hillen has served in numerous leadership roles for the profession. He has served as president of the Kent County Chiefs of Police, chairman of Kent County’s Metropolitan Drug Enforcement Team and has been on the advisory boards for the police academies at Grand Valley State University, Grand Rapids Community College and Kent Career Technical Center.
He is also a member of the Law Enforcement Action Forum, also known as LEAF, assisting with the development of law enforcement model policies and related materials. Over the years, LEAF has grown to be a valuable resource for the Michigan Municipal League and other agencies in the state when addressing law enforcement public policy issues.
Hillen was KCSO’s chief deputy before coming to Kentwood to serve as captain of the Patrol Division. Hillen stepped into the role of police chief from deputy chief in November 2012 following the retirement of former Police Chief Richard Mattice.
“Chief Hillen worked hard every day for the community. He constantly ensured his whole team fought around a problem and worked to innovate and get the best out of the resources available,” said Kent County Sheriff Michelle LaJoye-Young, who worked with Hillen for more than 20 years. “He was a mentor for me and helped me be better at my job in the jobs I would hold in the future. I wish him the best of times in his well-earned retirement.”
Mayor Kepley intends to appoint Deputy Chief Richard Roberts to fill the police chief position. City Commission will be asked to confirm the appointment.
Roberts first joined the Kentwood Police Department in 1987, initially as a police paramedic. During his more than 30 years with the City of Kentwood, including 24 years of supervisory and management experience, Roberts has served in many different roles, giving him a diverse knowledge of police operations.
In addition to his paramedic experience, he also served as a detective, field training officer, field training officer supervisor, road patrol supervisor, Staff Services Bureau supervisor and Detective Bureau supervisor. He also served on the crisis negotiating team. Roberts was promoted to captain of the Patrol Division in December 2012, where he implemented the DDACTS program, and was appointed deputy police chief in August 2017.
Roberts recently attended the prestigious FBI National Academy, an executive school for law enforcement, which has some of the best training a law enforcement executive can obtain. Participation is by invitation only, through a nomination process. Participants are drawn from every U.S. state and territory and from international partner nations.
“We have made it a priority to focus on internal leadership development, and Deputy Chief Roberts has been an integral part of our leadership team since I became police chief,” Hillen said. “With his three decades of service to the City of Kentwood, there is no doubt in my mind he is dedicated to this profession, the City and our department.
“He knows our culture and has a passion for overcoming our challenges. His service to the community has been unquestionable and I have the utmost faith he will continue to provide exemplary leadership as police chief.”
Hillen and his wife, Sueann, plan to spend the winter in Florida and see where life takes them next.
A girl waves to her brother, who is being shown the inside of a police car at a National Night Out event at Woodland Mall. (WKTV)
By K.D. Norris ken@wktv.org
National Night Out, which was held at various locations around the region Aug. 6, is always a chance for City of Kentwood leaders and public service staff to get out and mix with the pubic.
In Kentwood alone there were more than 20 block parties, neighborhood events and other activities with Kentwood police officers, firefighters, city leaders and McGruff the Crime Dog joining residents for the annual community-building night.
The events — held this year at Woodland Mall, The Pentecostals Church and Faith Church on 44th Street SE, and South United Methodist Church on South Division Avenue; to name only a few — may seem routine to some city representatives. But for City of Kentwood Police Chief Thomas Hillen and his police force the routine is always a welcome “opportunity” to mix with the residents they serve and, sometimes, create special moments.
City of Kentwood Police Chief Thomas Hillen. (WKTV)
“This is one more opportunity for us to interact with our community,” Chief Hillen, who toured several locations with Mayor Stephen Kepley, said to WKTV. “At their house or at their church, where there is really no barriers and they can ask us any questions they want.
“If they want to know what is going on in their neighborhood, we can tell them. We get an opportunity to find out what their concerns are. It is just an opportunity for us to, again, engage with the public in one-on-one setting.”
While the Chief Hillen and his police officers were more than welcomed by Pastor Jay Jones at The Pentecostals Church, where WKTV caught up with the Chief, that is not always the case.
In fact, when asked about a special memory of National Night Out, Chief Hillen told a story which exemplifies the dedication of his police force.
“We have 22 events like this throughout the city and it is always amazing to me,” he said. “But there was this one, this large apartment complex that we were trying to outreach to because we had some issues in that (complex). But we could not get a commitment, we could not get assistance, from the apartment facility.
“So, our officers took it upon themselves to throw their own party, because we knew there were a lot of kids in there. We knew there were a lot of people who wanted to talk to us but they were afraid to. So, the officers reached out the business community, who provided bikes and helmets and hotdogs. And we went in the threw our on party for the community, and it was well received. Its the kind of thing that just kind of touches your heart. Its why its different being in Kentwood.”
