Larry Stelma - WKTV Journal

Kent County Sheriff Larry Stelma, Grand Rapids Central Dispatch Communications Manager Karen Chadwick, Kent County Dispatch Authority Chair and Wyoming City Manager Curtis Holt, Kent County Sheriff Department Emergency Communications Center Manager Matt Groesser, and RAVE Customer Success Manager Kevin Hatline.

By Joanne Bailey-Boorsma

“Where is the emergency?” has become the first question area 911 operators ask as more and more emergency calls come from cellphone users.

This is because within a minute the call is answered the cellphone will relay a location back which can be anywhere from where you are actually standing to a mile or more away, said Kent County Sheriff Department Emergency Communications Center Manager Matt Groesser.

“Often the case is the person calling is in a very intense, stressful, panicky situation and being able to relay details such as location can be difficult,” said Karen Chadwick, communications manager for Grand Rapids Central Dispatch.

Various local law enforcement at today’s press conference for Smart911.

Today, at the Kent County Sheriff’s Department, the Kent County Dispatch Authority — chaired by Wyoming City Manager Curtis Holt — announced that it would be adapting the Smart911 program where individuals can create an online safety profile for their household. When a citizen makes a call that profile will automatically display the citizen’s Safety Profile to the 911 call taker.

“This profile provides key details about you and your family to those taking our 911 calls during an emergency,” said Kent County Sheriff Larry Stelma during the press conference that representatives from various law enforcement agencies throughout Kent County including the Kentwood Police Department and the Wyoming Department of Public Safety attended. “These things might include physical descriptions of your house, your family members. It might include the type of vehicles you drive. It also might include special medical conditions that you or your family might have.”

Kentwood Police Chief Thomas Hillen (far left) at the Smart911 press conference.

Other details residents may provide are the pets in the home, the layout of the home and shut off for gas and electricity. It is the type of information that various emergency responders might need, Stelma said.

Area residents should go to Smart911.com, click the “Sign Up Today” button and proceed to fill out the information. Sign up is free, private and secure with 911 call takers and responders only able to see the information when a call is made. Once the call is complete, the information disappears from the call taker’s and/or responder’s screen.

Powered by RAVE Mobile Safety, Smart911 is currently available in 40 states and more than 1,500 municipalities. Last November, Lt. Governor Brian Calley and other Michigan government officials announced a statewide initiative to make Smart911 available to all residents. While free to residents to sign up, the cost to Kent County for the service is around $40,000 which is being paid for by a grant for the first year.

Holt said he sees the City of Wyoming doing similar promotions as the state on its Facebook page, website and through other media. Officers throughout the county will have materials available to distribute with the goal of encouraging residents to sign up. Wyoming Mayor Jack Poll said he already is planning to include Smart911 information that he provides to residents, especially older citizens.

“It’s a good idea,” said Kentwood Police Chief Thomas Hillen. “Having that type of information such as a pinpoint of location is quite a big help in responding to an emergency.”

“The additional information provided in a Smart911 safety profile can save critical minutes in an emergency and help responders offer better services,” Holt said. “All information is optional and each citizen has the ability to choose what they would like to include.”

Multiple phones can be connected to one address as well as a single phone line can have both home and work addresses assigned to it. Also, the program works with all types of phones from traditional land lines, VOIP, cable and mobile.

For more information about the program or to enroll, visit Smart911.com.

Undersheriff Michele LaJoy-Young as he discusses the 9-1-1 dispatch surcharge. Photo now.wktv.org. — Undersheriff Michelle LaJoye-Young as she discusses the 9-1-1 dispatch surcharge. Photo now.wktv.org.

By Joanne Bailey-Boorsma

joanne@wktv.now.org

Now that voters have overwhelmingly approved the surcharge increase for the 9-1-1 Public Safety Dispatch, supporters and the Kent County Sheriff Department really have their work cut out for them.

“It’s a big project with a lot of work,” said Undersheriff Michelle LaJoye-Young.

Last night, Kent County voters approved the 70-cent increase to the current Kent County surcharge of 45 cents in a three-to-one margin with 205,112 in favor to 74,726 opposed. The 70-cent increase is on top of the existing 45-cent surcharge and is for 20 years. Starting in July 2017, a phone user will pay $1.15 surcharge to Kent County or about $13.80 per year with $8.40 per year going toward the 9-1-1 dispatch.

About half the money raised will go toward the public safety dispatch and a portion will be used to cover costs associated with countywide fire dispatch services.

In preparation of the surcharge possibly passing, LaJoye-Young said the county has been working on a contract with plans to join the Michigan Public Safety Communications System.

“This is more than a quick fix. This is an investment in our future, in the safety of our first responders, and the ability to respond quickly and efficiently to residents who call 9-1-1,” Kent County Sheriff Larry Stelma said. “We can now provide communications towers and new radio equipment that will place all Kent County dispatchers and first responders on the Michigan Public Safety Communications System. This will improve our ability to communicate with most of the state’s 9-1-1 call-taking centers, including Michigan State Police, and Ottawa, Allegan, Ionia and Newaygo counties.”

The goal is to have the contract in place by the end of year, LaJoye-Young said, adding the next phase is the project management, which has a two-year window. This is where the real work begins as the county will need to change its frequency, requiring the purchase of communications towers and 800 MHz equipment. There will be some build-out for the power which will include reconstruction and construction of towers depending on whether those towers can hold the new equipment, LaJoye-Young said, adding that it is estimated the entire dispatch project should be completed in three years.

Besides the increase in the surcharge, residents probably will not feel much of an impact on police/fire services or even phone service.

“If they happen to live near a tower, they might see the outward signs of construction but that will be pretty low impact,” LaJoye-Young said. “Ideally, this will be seamless with residents experiencing no drop in service. They won’t realize a change but just the continuity of communication and improved communication for public safety that should increase our efficiency.”

Currently Kent County 9-1-1 dispatch operates on eight different radio systems, which hampers public safety efforts in some situations because emergency responders cannot communicate directly – even if they are working on the same incident. With the new technology, LaJoye-Young said officers involved in a specific situation, such as a traffic accident, or an event like Metro Cruise, will have direct communication abilities while regular calls are maintained on dedicated channels.

“I am delighted to see voters approve the dispatch,” said 12th District Kent County Commissioner Harold Mast, who represents the western portion Kentwood and the eastern portion of Wyoming. “This will definitely help in improving the way law enforcement communicates.”

“Voters in Wyoming and throughout Kent County overwhelmingly demonstrated their supported of the 911 dispatch public safety surcharge,” said Curtis Holt, director of the Kent County Dispatch Authority and Wyoming City Manager. “The increased surcharge will enhance public safety with an upgrade in technology, provide a sustainable countywide fire dispatch funding source and improve communication efficiency to make Wyoming and all of Kent County safer.”

The surcharge is a “user-based” fee directly charging devices that use 9-1-1 service. For every phone device a Kent County resident has — cell phone, air card, home internet with voice IP — the surcharge will be applied. LaJoye-Young recommends that residents look at their phone bill for the current Kent County surcharge of 45 cents to determine what their individual cost will be.