To be considered for the honor, organizations needed to be Great Place To Work-Certified™, have under 1,000 employees and provide senior housing or care. To determine the rankings, FORTUNE and Great Places to Work analyzed survey feedback from more than 181,000 U.S. employees on issues from pay and benefits to personal development opportunities and collegiality.
In the past year, Great Place To Work surveyed companies employing 8.2 million people in the U.S. and received 1.3 million survey responses. Of those, over 181,002 responses were received from employees at companies who were eligible for the 2024 Fortune Best Workplaces in Aging Services list.
National recognition – in triplicate!
(Courtesy, Beacon Hill)
This is the third national recognition for Beacon Hill in recent months.
“We are as dedicated to supporting our staff as we are to serving our residents,” President and CEO Jeffrey Huegli said. “We believe each and every employee is a valuable and integral part of our community’s well-being.
“This award underscores our commitment to our team and to creating an exceptional work environment. We are again delighted to receive national recognition in our industry.”
Heart and hospitality
Beacon Hill at Eastgate is a distinctive, nonprofit, continuing care retirement community nestled in the established and vibrant Eastgate neighborhood. The retirement community offers residents a host of tasteful living and care options, including independent living, assisted living, memory care and skilled nursing. The nonprofit also provides rehabilitation services.
Beacon Hill at Eastgate is known for their heart and hospitality (Courtesy, Beacon Hill)
Beacon Hill hires for heart and talent – its team of approachable, passionate experts not only provides the highest level of hospitality but also emotional connections, spiritual support and resources residents can use to flourish in their homes and live independently.
The nonprofit helps residents feel at home by giving them access to a variety of on-site amenities that include four restaurants with weekly rotating menus, an indoor pool and state-of-the-art fitness center, art and exercise classes, community gardens and walking paths.
To learn more about Beacon Hill at Eastgate, click here.
When it comes to coping and caring for someone with Alzheimer’s disease, it’s important at times to consider what you don’t say and do.
“People with Alzheimer’s live in a different reality once it advances,” says Paula Lett, social services manager at Care Resources, a Grand Rapids-based program for older adults that promotes healthy, independent living and helps prevent nursing home placement.
“In the beginning, they can be redirected, but as things progress, they’re stuck in a reality they’ve lived previously.”
The result can lead to extreme “agitation,” which can manifest itself in “getting upset, worked up and angry,” notes Ryanne Mondry, social services supervisor at Care Resources.
“That leads to confusion, miscommunication and misunderstandings.”
Stress levels can accelerate for both patients and caregivers. With Alzheimer’s expected to afflict nearly 13 million Americans by 2050 – the number now stands at some 7 million – it’s more important than ever to lean on education and advocacy for a disease that, according to the Alzheimer’s Association, is the fifth-leading cause of death among Americans 65 and older.
There are numerous strategies recommended for caregivers, including what Mondry says are telling “therapeutic white lies” to reduce stress in patients. For example, if a widower asks about seeing his wife, he shouldn’t be told she’s been dead five years, but instead that “she’s going to try to visit tomorrow.”
If they ask about the automobile they haven’t driven in the last year, things are apt to go more smoothly if they’re told “it’s in the shop for some minor repairs.”
Telling harsh truths might seem like the moral thing to do, but doing so can challenge the reality the disease has caused, and lead to traumatic episodes.
“It is generally best to redirect them than trying to make them remember what’s really going on, as that can really escalate things,” Lett says.
Lett and Mondry offer these additional tips for coping:
Ask the patient if they’re hungry, thirsty or tired. They might be unable to recognize basic needs.
Be aware of their blood-sugar levels.
Pay attention to their hygiene needs. Some with Alzheimer’s resist showering. Encourage a calming bath instead.
Try a change of scenery. Bring them into a quiet space. Take them for a walk or a drive. Play some music.
Lett and Mondry agree that caregivers also must understand that patients aren’t intentionally trying to be difficult in moments of increased agitation.
“Their brains have actually changed, and they sometimes become different people,” Lett says.
Mondry adds, “They can become more impulsive, engage in colorful language, and say and do things that are totally out of character.”
Both professionals agree it’s critical for caregivers to take care of themselves, too. Mondry compares it to the instructions given on flights where if the masks drop from above, capable adults need to put theirs on before assisting others.
“It’s easy to become burned out, and that can lead to unintentional neglect toward the person you’re supposed to be caring for,” Lett says. “Go for a walk, get enough sleep or join a support group.”
Mondry and Lett also suggest visiting a place like Care Resources, where there are wraparound support services for adults 55 years and older to give caregivers respite. Several team members have gone through comprehensive dementia care training developed by renowned dementia educator Teepa Snow to achieve a range of Positive Approach to Care® dementia certifications. These certifications allow staff to provide quality direct dementia care to participants, as well as and conduct ongoing dementia care training for other team members.
The organization’s day center at 4150 Kalamazoo Ave. SE invites participants to visit, enjoy a meal and socialize. Individuals may also be eligible for medical care, prescription help, dietary advice, physical and occupational therapy, transportation and much more. For more information, call Care Resources at 616-913-2006 or visit CareResources.org
Beacon Hill at Eastgate is more than a retirement community – it is a mission to deliver a new standard in senior living.
“We’ve made a great change here in the way that senior care is delivered in Grand Rapids,” said Jeff Huegli, President and CEO of Beacon Hill at Eastgate.
That standard has garnered notice by more than just Beacon Hill residents.
Recently recognized as one of America’s Best Continuing Care Retirement Communities (CCRCs) by Newsweek and Statista, Beacon Hill at Eastgate is ranked at #45 out 250 CCRCs in the United States, and #2 within the state of Michigan.
“It’s been a head-turning moment for the organization,” said Huegli.
A humble beginning
Located in the heart of the Eastgate neighborhood in Grand Rapids, Beacon Hill is a distinctive, not-for-profit retirement community dedicated to providing a vibrant life for Grand Rapids’ seniors.
The vision for Beacon Hill began in 1951 by five area Baptist churches. That vision came to fruition on a 10-acre site named Michigan Christian Home.
“It’s a historic building that initially served independent living residents, with some assisted living, and skilled nursing,” said Huegli.
Huegli came to Beacon Hill in 2003 to help expand the campus in a different part of the county.
Beacon Hill at Eastgate has expanded over time, but its values remain constant (Courtesy, Beacon Hill)
“After recognizing that our market and our call to service for the community is here on the southeast side, we reinvested and bought the hospital that was here, Metro Hospital, and gained the 12-acre site to begin constructing independent living – which is now known as Beacon Hill at Eastgate,” said Huegli.
Huegli and the Beacon Hill staff are dedicated to continuing the original vision and core values of the founders: Christ-inspired compassion, service, collaboration, generosity and integrity.
“Even though we’re now known for hospitality, wonderful lifestyle, community connection, all of our heart and service model is rooted in the original values that were established by that board,” said Huegli.
Skilled nursing is the core of that original service model.
“We have done a tremendous job in building out our healthcare system,” said Huegli. “We’ve attracted great service partners. Trinity Health comes out of that organization, and they have really committed to forming a high-quality health system.”
A thriving community
The heart of Beacon Hill’s mission is community.
“We are a faith-based community,” said Huegli. “We hold onto what Jesus Christ taught us for hospitality and personal care in the gospel, transferring that into a modern healthcare system.
“Attending to all people, irrespective of where they come from. That has given us a really rich tapestry of a wonderful, thriving community.”
Beacon Hill provides a thriving community for seniors and their families (Courtesy, Beacon Hill)
Beacon Hill works to provide a warm, high-quality environment for its residents and the community. Part of that environment includes walking paths and a community garden.
“What’s different about Beacon Hill from other communities is that we’re located in the [Eastgate] neighborhood. We love that it’s urban, and we intentionally invest in connecting to the people, and to the geography, of this area.”
Beacon Hill’s commitment to each individual and where they are in their life journey is shown in the care of every resident, family member and guest.
“Each person is known,” said Huegli.
Experiencing life…again!
Beacon Hill serves over 400 residents, many who are learning to experience life for a second time.
“My favorite people [are] the residents who reluctantly come here,” admitted Huegli. “These are folks who have had a highly independent professional career where they have made their own decisions, they have had great influence over process or an organization, and are fiercely independent.”
However, Beacon Hill becomes their home, Huegli continued. “This place just seeps in over time, and we see engagement over and over again.”
Beacon Hill residents at a summer celebration (Courtesy, Beacon Hill)
The Beacon Hill community provides residents with opportunities for activity, exercise and optimism.
“And optimism,” Hugeli said, “is a significant portion of physical health. That’s what Beacon Hill can do for people.”
The highest standard of care
Huegli said satisfaction rates with Beacon Hills’ extended care services of rehab memory care, assisted living and other personal services, are high.
“We work minute-by-minute to ensure that we’re meeting the standards, and that we’re exceeding expectations in every form,” said Huegli. “We know the effort our 250 employees give will be reflected immediately on quality of life for each resident and their family member.”
Continuous investment is also a Beacon Hill priority.
“We put over $150 million of capital into this campus over the years that I’ve been here, and what has resulted is something that’s way deeper than a dollar bill,” said Huegli. “It’s connection.
“City connection, connection to our immediate neighbors, and bonds between residents and the staff who work here every day.”
Beacon Hill is committed to continual improvement and care (Courtesy photo)
The recent national recognition of Beacon Hill’s efforts is meaningful because they did not seek it out.
“I don’t even remember hearing about this before it was announced,” Huegli said. “So the fact that it’s an independent study is all the more meaningful.”
Intentional care creates increasing demand
The demand for Continuing Care Retirement Communities (CCRCs) is steadily increasing, a fact that is not surprising to Huegli.
“Communities like us, we are intentional in creating a friendly, warm and optimistic place that’s just packed full of resources,” said Huegli. “The value that we can add as a provider for any resident here – independently or otherwise – is astounding.”
Out of the 2000+ CCRCs throughout the United States, Huegli said: “Beacon Hill is a gold standard, and it’s been my career’s work to see it through.”
Generations of service
To Huegli, serving the senior community is not just a job – it is his passion.
“I’ve got a long history in my family, generations of people who have dedicated their lives to community service, community development, social change,” said Huegli. “That inspired me to find a career path that would make a difference but also make use of my interests.”
Huegli has dedicated his career to serving others (Courtesy, pxhere.com)
Those interests include planning, finance, design and marketing. But Huegli finds his purpose in caring for others.
“Taking care of seniors has been an amazing find for me personally,” said Huegli. “Impacting individual seniors as their needs have changed and interacting with a care team who is equally committed – I can’t think of anything more noble.
“Touching these lives in a positive way…there’s nothing better.”
What’s next?
Committed to being state-of-the-art and progressive in their programs and designs, Beacon Hill is poised for even more growth.
“Our next work will be to construct the finest assisted living and memory care program around, just as we have with other components of our service model,” said Huegli. “You’ll be seeing more from us very soon.”
To learn more about the Beacon Hill at Eastgate services and community, click here.
