Wyoming community members will be among the first in West Michigan to use a new community engagement and feedback solution after an interaction with the Wyoming Department of Public Safety. This new service uses text messaging to contact community members after calls to dispatch or after receiving certain police services.
These text messages are sent shortly after the incident and will ask community members to take a quick survey about their experience with the dispatch and our officers. It will also allow them to provide comments, feedback, or words of gratitude after receiving public safety service. Text surveys will begin going out later this week.
This product, called PowerEngage, will send text message surveys to those whose number is recorded as part of a call for service or in an officer’s report. Community members can also take a text message survey and provide feedback even if they did not receive a text message. The department will soon be announcing a number dedicated to sharing feedback, and QR codes will be made available to scan and start that conversation.
Residents that do not want to participate can simply not respond or let the department know in advance by calling 616-530-7309 and the person’t number will never receive a survey. As with all texts, residents may reply with STOP and that will opt them out of all future text surveys from the department. It is important that everyone know that these surveys should not be used to report any type of emergency or crime. Call 9-1-1 for any emergency or to report any criminal activity.
“It is important for our department to hear from the community about how we are doing, especially from those that we have recently met,” said Wyoming Department of Public Safety Chief Kim Koster. “This new product, called PowerEngage, will give me access to community feedback in near real time, providing insights into areas where we can improve the service we provide to Wyoming. It also has potential to boost officer morale when positive feedback is provided.”
Members of the community may provide feedback to the Wyoming Department of Public Safety through the new survey option or at City’s website feedback option at https://www.wyomingmi.gov/Contact.
The City of Wyoming’s efforts to collect as much input from residents about Marquette Park continues as the city hosts two public meetings this week.
The first meeting is set for 6:30 p.m. Tuesday at Godfrey Lee Early Childhood Center, 961 Joosten St. SW, and the second one is set for 6:30 p.m. Wednesday at the Wyoming Senior Center, 2380 DeHoop Ave. SW.
“We need the facility of Marquette Park to align, not only with the community needs of today, but well into the future,” said Wyoming’s Director of Community Services Rebecca Rynbrandt. “We really look to our community and area residents to guide this process so Marquette Park can be exactly what is needed for the neighborhood and city overall.”
The 40-acre Marquette Park, which is located at 1414 Nagel Ave. SW, is one of the city’s oldest parks. The eastern section, which includes Kimble Field and the Dog Park area, was originally purchased in 1938 when the city, which was a township at the time, paid $2,800 for sewage disposal site from the estate of William F. Keeney. The western portion of the property, which currently features soccer fields, the Grand Rapids Rifle and Pistol Club, and a playground, was added to the park in 1946. Marquette Park was officially designated as a city park in 1971.
The park is surrounded by an ethnically diverse, dense residential neighborhood and adjacent to industrial properties. Plaster Creek flows through the northeast corner of the park and the park generally serves the city residents attending the Godfrey Lee Public School district.
“With a significant increase in Spanish speaking residents, the City has taken steps to move language barriers in this process,” Rynbrandt said. All public meetings will have simultaneous Spanish interpretation services in addition to English presentation.
The September meetings are the first round of community input the city will be having for Marquette Park. The city also is conducting a 15-question survey, which is in both English and Spanish. For the survey, click here.
Have an idea for a program you would like to see the City of Wyoming Parks and Recreation Department offer? Cannot live without adult softball? Now is the time to share your opinions.
Do residents enjoy participating in pickle ball? The Wyoming Parks and Recreation is asking for residents’ opinions on what the city should offer. (Supplied)
This week, the city’s Park and Recreation Department has released a survey seeking input from residents on what type of programs they would like to the see the city offer.
“We really want to get a better idea of what residents love and can’t live without and what programs they would like to see the city add,” said the city’s Recreation Supervisor Krashawn Martin.
The survey is 19 questions and takes about 10 minutes to complete. Questions includes what programs residents find valuable such as adult kickball, adult softball, youth dance, youth gymnastics, pickle ball, ceramics, line dance, tumble and play and special events such as Trick or Treat Trail, Daddy Daughter Dance, and the Candy Hunt. Other questions ask what programs residents would like to see for different age levels.
Martin noted the Parks and Recreation Department has not had such a survey in awhile with city officials wanting to learn what residents would like to see.
“Do they want the leagues or maybe they want more special events such as the Trick or Treat Trail,” she said. “This is to help us plan what we will be doing and where we will be going.”
Residents have until Aug. 16 to complete the survey, which can be found here. The results of the survey will impact the 2022-2023 season, Martin said, adding that the city is already in fall program mode.
In fact, registration for fall programs officially has open. For more information on fall programs, click here.
The City of Wyoming is looking for its residents to tell them what to do over the next five years with more than $5 million in federal funds.
For the past couple of weeks, the city has been asking its residents to fill out a survey to help prioritize the needs they would like the federal funds to be directed toward.
“If you are interested in housing in your community, if you are interested in economic development, if you want to know and help inform the city on how it should spend $5 million or more in community development dollars and home dollars which is federal money which comes to the city, the survey needs you,” said City of Wyoming Director of Community Services Rebecca Rynbrandt.
Every five years, the city’s Community Development staff researches and analyzes the city’s neighborhoods related to areas of problems and needs concerning low-income concentrations, persons with special needs, housing and commercial structure deterioration, recreational requirements and other neighborhood issues. Following this analysis, the city’s Community Development Committee decides on a Comprehensive Housing and Community Development Strategy to guide the use of the U.S. Department of Housing and Urban Development (HUD) funds that come through the Community Development Block Grant (CDBG).
The survey’s main focus is getting citizen’s input on how the city should prioritize the the use of these federal dollars.
Rynbrandt said people call the city offices concerned about eviction, affordable housing and a homeowner who is not taking care of their property.
“They want to understand how the city cares about the community and invests in them and in their property,” she said. For more than 40 years, the CDBG funds have been used for housing rehabilitation loans that have zero or three precent interest.
“These funds are honestly not about the individual, even though impacts individuals,”Rynbrandt said. “These funds are about stabilizing neighborhoods and insuring the built in environment and the public services be they homeless, be they code enforcement, are captured and invested in to ensure that long term stability of the community is successful.”
Residents input from the survey will have a direct impact as the comments go into a plan to prioritize investments such as the program to help homeowners, who income qualify, upgrade their properties so they are code compliant and helped to rehouse those who are homeless.
“That child, who may be homeless and now has a stable environment, is no longer couch surfing,” Rynbrandt said. “So what does that mean for the long term? That child is better able to prepare to be successful and is able to go to school and have educational engagement.”
The city already has received about 1,000 survey responses. They are asking residents, if possible, to fill out the survey by Aug. 31. The survey will be up after that for a little while.
To fill out the survey, click here or visit the City of Wyoming’s Department of Parks and Recreation’s Facebook page. Due to COVID-19, the city is encouraging everyone to complete the survey online.
The Kent Intermediate Superintendents’ Association, during a Tuesday, June 23, teleconference, released the results of a survey of more than 30,000 Kent ISD area parents asking questions related to the school reopening issues.
The bottom line of the extensive survey (link at end of story), according to a summary shared with media during the teleconference, is that while some parents seek continued distance learning for various reasons including their child’s safety, the majority desired “safe, in-school” education for their children.
“Most parents would like to see a return to school as normal in late August,” Ron Caniff, superintendent of Kent ISD, said in supplied material. “Our superintendents are working to ensure a safe opening, researching all information regarding the steps necessary to protect students and staff, and will remain connected with the health department and parents throughout the summer to ensure they are well informed about school re-opening plans.”
Kent ISD website photo. (Supplied)
The survey results come in preparation for the planned release June 30 of Gov. Gretchen Whitmer’s “Michigan’s Return to School Roadmap”, which is expected to set state directives for the reopening of schools in August.
The survey, commissioned by the Kent ISD on behalf of the superintendents’ association and administered by Gartner Marketing, was conducted from May 29 through June 10. The 30,000 responses represent parents from the 20 public school districts across Kent ISD but did not include any private or charter school parents, according to the Kent ISD.
The Kent Intermediate Superintendents’ Association (KISA) Future Learning Committee hosted the meeting. The speakers included Superintendent Caniff; Kevin Polston, Superintendent of Godfrey-Lee Public Schools, KISA Future Committee Chair and member of the Governor’s Return to Learn Advisory Council; Sunil Joy, Data Scientist at Kent ISD; and Ron Koehler, Education Consultant and former Kent ISD Assistant Superintendent.
The Kent Intermediate Superintendents’ Association represents the superintendents Kent ISD and each of the 20 school districts it serves.
Survey summary results highlights
Among the key findings of the survey, according to the KISA summary (link at end of story), is that parents want to see school open in the fall, in a traditional face- to-face setting; continued parental concerns about safety will likely necessitate an online option; and a hybrid option has many of the same challenges as an online learning option and “It is also not highly preferred by parents.”
Part of the reason for a hybrid option — where students would spend part of their time in school and part of their time at learning remotely — is that there would be little cost savings on the part of the districts currently facing possible loss of state funding due to COVID-19’s economic impact. (See a WKTV story on the possible funding losses here.) And there would be little difference between the costs of an in-person or hybrid option.
Kevin Polston, Superintendent of Godfrey-Lee Public Schools, KISA Future Committee Chair and member of the Governor’s Return to Learn Advisory Council. (Supplied)
“We know that hybrid and in-person costs are going to be very similar,” Superintendent Polston said during the teleconference, “because even though you may have fewer students back each day you still have your full compliment of staff the needs to be back each day.
“And, in addition, for a district like Godfrey-Lee, … we served more meals closed than we did open. That means for the students that aren’t at school each day are still going to need the nutritional services that schools provide. So we are going to need to allocate additional resources.”
The survey summary presented at the teleconference (link at bottom of the story) was, as explained by the Kent ISD’s Sunil Joy, a “stratified random sample of 800 respondents … (that was) … representative of the demographic makeup of our region.”
Sunil Joy, Data Scientist at Kent ISD. (Supplied)
“A random stratified sample just is a statistical method to ensure the respondents to the survey actually look like the county’s demographics,” Joy said to WKTV. “For example, if East Grand Rapids parents made up a significant percentage of all respondents — that wouldn’t be very representative of our county as only a small percentage of our county is from East Grand Rapids. So that’s why it’s a stratified sample — so it’s more representative of our districts as whole.”
The survey data was also “disaggregated by respondent groups (e.g. race/ethnicity, special education, income, etc.)”
“This simply means that I reported data not just ‘overall’ but also for different respondent groups,” Joy said to WKTV. “For example, in the question of whether childcare is an issue if school did not open 100 percent this fall, I included both what parents said overall, but also by different grade-levels. As no surprise, parents of younger kids had greater concerns with childcare if school didn’t open normally in the fall.”
In addition to the overall, county wide survey results released at the teleconference, each district has access to their own district-specific reports.
“Each district will share the results in the way they see fit with their constituents,” Joy said to WKTV. “The best way to get them is to contact the district directly, if it is not already available on their website or social media.”
School Re-entry Plan
At the teleconference, and using the results of the survey as part of their guidance, the superintendents’ association also released a School Re-entry Plan, in both English and Spanish. (See links to both at bottom of the story.)
Among the highlights of the plan are: a “desire” to return to full-time, face-to-face instruction, per state health requirements; the intent to provide a high-quality online learning option for students and families; districts will share best practices in virtual instruction to maximize efficiency and quality; families who choose an online option will have continued access to local district extracurricular and co-curricular activities.
The plan also makes clear that a a hybrid option — a mix of face-to-face and online learning — is “not preferred and will be implemented if it is the only way to have in-person instruction as mandated by state executive order.”
Superintendent Polston, in summing up the position school districts could be put in come June 30 and the result of the Governor’s “Michigan’s Return to School Roadmap” plan, said the best interest of the students must and will come first.
“Regardless of the model for teaching and learning, together we must be ready to meet the challenge that awaits,” Polston said. “And we will.”
Mark Robertson, of Johnson Hill Land Ethics Studio, talks to residents about what they would like to see at Gezon Park.
Through a survey and a recent meeting with residents, Wyoming City officials said it appears that the new master plan for Gezon Park will need to have a balance between what is at the park now and the amenities some would like to see added.
Last week, the City of Wyoming’s Department of Parks and Recreation hosted its first public meeting on the new master plan for Gezon Park at the KDL Wyoming Branch. With about 70 residents in attendance, representatives from Johnson Hill Land Ethics Studio revealed the results of an online survey the city conducted earlier. Mark Robertson, of Johnson Hill Land Ethics Studio, noted the survey received more than 1,200 responses, which was pretty impressive.
Community Services Director Rebecca Rynbrandt said the city was pleased with the responses and the turnout at the Jan. 18 meeting. She stated at the meeting, that three proposed plans will be presented at the second public meeting set for Feb. 8 at 6:30 p.m. at Metro Health University of Michigan Health Conference Center, 2225 Main St., located in the hospital. The master plan proposal will then be sent to the Wyoming Planning Commission and finally to the Wyoming City Council for final approval.
Gezon Park is located between Gezon Parkway and 52nd Street with entrances along both roads. The 94-acre park, which according to Rynbrandt was a former well field, has only about 52 acres available for development due to the existing water tower and other natural land features.
Area residents listen as representatives from Johnson Hill Land Ethics Studio discuss recent survey results for Gezon Park.
Many at the Jan. 18 public meeting who spoke indicated that they lived near the park and were happy the way the park is now, with the center area mostly left natural and a variety of animals living in the park.
The survey results indicated a mix of desired uses with the top ones being nature/natural trails, walking, playgrounds and splash pads. Gezon Park does have a playground at the 52nd Street entrance with unpaved walking trails. At the Gezon Parkway entrance, there are ballfields.
The survey also showed that the largest respondents were in the ages of 38-55 and lived more than a mile away from the park.
A large number of respondents indicated they had children or visited parks with children. For those with children, the top organized programs were nature education along with baseball and soccer. Non-organized activities included playgrounds, splash pads, walking/hiking paths and biking paths/trails.
As for personal non-organized activities respondents visited a park for, walking, relaxation and trails ranked high with baseball being the number one organized activity. Also it was indicated that facilities should be provided for large gatherings.
Most of those who spoke at the meeting said they enjoy the quiet of the park and want to preserve the wooded area with the trails. Several indicated some parking issues that have developed due to park usage. A couple of residents said they would not mind more development on either end of the park, but wanted to keep the center mostly natural. One person did mention the possibility of a dog park but several residents raised concerns about property values.
For the fourth year in a row, the 63rdDistrict Court for Kent County received high marks from the public regarding their experiences with the court. Using a survey that was administered in courts statewide, the 63rd District Court asked court users questions about whether the Court was accessible, timely, and fair, and if they were treated with courtesy and respect by judges and court staff.
“The focus of the 63rd District Court is to serve the public, so we very much appreciate their input,” said Chief Judge Sara J. Smolenski. “Both Judge Jeffrey O’Hara and I appreciate the hard work and dedication of our court staff. We want to continue to improve the efficiency of our court, while respecting the rights of all persons.”
The 63rd District Court’s area covers all the townships in Kent County such as Gaines, Byron and Caledonia.
Highlights from the survey include:
97% of court users said they were treated with courtesy and respect by court staff.
91% of courts users were able to get their business done in a reasonable amount of time.
87% of court users said the way the judge or magistrate handled their case was fair.
“We use the responses from the survey to assist us in our quest to constantly improve our service to the public,” said Court Administrator J. Kevin McKay. “Our goal is for every person who comes through our doors to feel like they were heard and treated fairly.”
Developed with input from judges and court administrators statewide and tabulated by the State Court Administrative Office to insure accuracy, the survey enables courts to identify strengths, provide positive feedback to employees, and target areas for improvement. The survey was completed by a range of court users, including parties to cases, attorneys, jurors, and others.
The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. From 2013 through 2016, nearly 100,000 surveys were completed in courts throughout Michigan. Visit www.courts.mi.gov for more information.
