Tag Archives: Tech

Looking to Return a Techie Gift this Holiday? Make Sure to Clear Your Data!

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returned tabletBy: Mark Hachman – MacWorld

The first tip that something wasn’t quite right about the open-box tablet I had purchased from Fry’s Electronics was that fact that Marvel Contest of Champions appeared on the home screen.

I had sought out the most run-down, crappiest tablet I could buy for our buying guide on productivity tablets, as an example of what not to buy during the holiday season. The Visual Land tablet I found for about $70 was two years old, with visible pixels and a loose power connector. I powered it up, just to ensure that it would work… and discovered that it was still keyed to someone else.

Almost as soon as the tablet connected to my local Wi-Fi, a notification popped up: “Account Action Required” for the user’s account, and that there was a corresponding sign-in error as well. The user had obviously changed his or her password after sending back the tablet, meaning that anyone who had purchased it (me) couldn’t access any critical personal information. Nor did I want to; I factory reset it, sending whatever personal information was stored on the tablet into oblivion.

Why this matters: Every digital device you own is a potential portal that someone can use to peer into your personal life: providing access to your email, social media, cloud storage, and other accounts. Yes, most of us have internalized some security practices: antivirus software is now a way of life, we advise friends and relatives not to click on suspicious email, and we usually know what to do if we lose a phone. But with all the rushing around we do these days, sometimes something as small as erasing a tablet falls through the cracks. And once you’ve returned a device to a store, it’s out of your hands.

Lessons to learn

The lesson to take away from all this, however, is not to do what the person who owned and then returned this tablet did. Yes, changing your password after you’ve returned a phone, tablet, or computer may lock out other prying eyes from accessing your account and other personal information. But if you downloaded email, photos, apps, or other data, any information stored locally will remain for anyone who wants to pore through your personal life.

So how do you ensure that your device is wiped clean of all data? Follow these steps. Just be sure that anything stored on the device is backed up to the cloud or elsewhere. Once the reset is performed, all the data on the device is gone forever.

Always make sure that you reset the device before returning or disposing of it.
Always make sure that you reset the device before returning or disposing of it.

Android:

Access the Settings menu, either by swiping down from the top of the screen and clicking the “gear” icon, or tapping the Settings icon directly. Scroll down to the “Backup and reset” option, and click. Play it safe and ensure the process completes before boxing up your return.

Note that this process should work for both phones and tablets alike.

iOS:

To reset an iPhone, iPad, or iPod touch, access the Settings menu, then select General > Reset > Erase All Content and Settings. If you were using the Find My iPhone option, the device will ask your for your iCloud password to turn it off.

Apple OS X:

Macworld has an excellent in-depth primer on how to go about securely erasing your drive.

Windows 8 or 8.1:

Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.) Then select Update and Recovery, then Recovery. Then click Remove Everything and Reinstall Windows. You’ll also have an option to either quickly or thoroughly clean your data; if you’re the paranoid type, select “Thoroughly.”

Windows 10:

Go to the Settings menu, then Update & Security > Recovery > Reset This PC. Make sure you select the option to remove everything, including your personal files. (You probably don’t need to apply the “scorched earth” policy of overwriting the data on the drives, although if you’re actually going to dispose of the PC, it’s not a bad idea.)

Windows Phones:

Swipe to access the Settings Menu, then click “About.” You’ll see an option to reset your phone.

Some devices also provide the option of remotely wiping them, or erasing their data, either using the native OS or a third-party app. But it’s far more reassuring to perform the reset yourself, with the device in front of you.

Tech to be thankful for

Citizen Journalism, Tech Trends, , , , , , , ,

Apple WatchBy: Jason Snell

Last week was Thanksgiving here in the United States, and columnists writing things-I’m-thankful-for columns is as much a tradition as turkey and stuffing and family arguments. Who am I to buck tradition? So let me present my 2015 list of technology stuff that I’m thankful for.

Find My Friends. This year my son started middle school and my daughter high school. They’re both now using hand-me-down iPhone 5’s, and it’s extremely helpful to be able to find where they are when I’m wondering. Part of growing up is gaining independence, but that doesn’t mean dad’s feelings aren’t improved when I know that my son’s a couple blocks away and will be home on his bike in just a minute.

Apple MusicApple Music. It seems to be popular to rip on Apple’s fledgling music service, but I’m using it far more than I’ve ever used any other streaming service, and I’ve tried most of them. It’s great that Apple Music integrates into my iTunes music library, so I can mix and match music I’ve bought with music from the service, and I’ve come to really appreciate the curated playlists of new music from different genres. I have discovered a huge swath of great new music simply by subscribing to the A-List Alternative playlist. I wish my family would embrace it, though—my daughter loves listening to music, but is a devout Spotify user and won’t make the switch.

Shared shopping lists on iPhone. I’ve been using Grocery IQ for a few years right now, which lets my entire family place items onto our grocery-store list. Recently I switched to AnyList, which is more modern and full featured than Grocery IQ, and adds Siri integration, so I can say, “Hey Siri, add an aluminum turkey roasting pan to the grocery list.” Pretty great.

Time-saving features in Overcast. I listen to a lot of podcasts (almost as many as I make myself!), and since I work at home, I don’t have a commute to use as listening time. In order to get as many podcasts in as possible, I’ve come to rely on the Overcast podcast app, which has some pretty amazing time-saving features. Overcast’s speed-boosting feature is the first one I’ve heard that makes faster audio sound natural, and not choppy and artificial. And its Smart Speed feature scales down pauses and silences, saving time even if you’re listening at standard speeds. I’d never go back to listening to podcasts at 100 percent speed and without Smart Speed.

Keyboard IPadExternal bluetooth keyboards for iPad. Even before the iPad Pro came out, I’ve enjoyed writing on the iPad as a change of pace. It helps me get up from my desk and be productive in some other location, whether it’s a cafe, the kitchen table of a friend or relative, or even the bar in my kitchen, where I’m writing this right now. To write at peak efficiency, I like to use an external keyboard, and while Apple now makes its Smart Keyboard for iPad Pro, there are plenty of great Bluetooth keyboards out there that offer more keys, better key travel, and even backlighting in some cases. (I’m still using Apple’s excellent last-generation Wireless Keyboard, which works great, even with the iPad Pro.)

Digital comics. As a kid I read an awful lot of comics, but largely stopped between about 1986 and 2010, when the iPad came out. Now I’m back as a comic reader again. Switching to the iPad Air 2 from the iPad mini has made comics even more fun to read. I buy new comics from Comixology, read DRM-free comics using Chunky Comic Reader, and binge-read a whole bunch of stuff from Marvel Unlimited. No, it’s not cheap, but at $69 per year, Marvel Unlimited is a pretty great deal if you like Marvel comics and don’t mind being a few months behind on the latest releases.

Slack. I don’t work in an office with other people—my dog wanders in from time to time, but that’s about it—but Slack keeps me connected. It’s a place to plan projects, explain ideas, and yes, have those water-cooler conversations that no longer take place around the water cooler, because who has a water cooler in their house? Businesses can pay for Slack to get extra features, but you can set up a Slack group for free and use it essentially forever. Think of a group you interact with mostly online—college friends, a club, even your family—and give Slack a try. You may be surprised at how much fun it is.

Social news discovery. I don’t read RSS feeds anymore—if I ever did, really. But I follow a lot of interesting people on Twitter, and have built several Twitter lists full of people who cover non-tech things I’m interested in, most notably sports and science. Thanks to Nuzzel, a clever iOS app and web service, I can browse my Twitter feed and my various lists as if they were news sources. Links recommended by more than one person will float to the top. It’s improved my news consumption for the better.

Apple WatchApple Watch. It’s also been cool lately to slag off the Apple Watch, but I still love mine. Not only does it tell the time—the most important function of any watch—but the new Night Stand mode has allowed me to replace my old alarm clock. I love getting notifications on my wrist and seeing my activity for the day and the week. Yes, there’s still a whole lot here that needs to be improved—that’s another column—but I wear mine every day.

A really big DVR hard drive. My TiVo Roamio has three terabytes of storage on it, and that’s a good thing. Between broadcast and cable, there’s a shocking amount of good television on, and I just can’t watch it all. And TiVo has done a good job of supporting streaming, too. Streaming shows appear as peers in the Now Playing list, show up in searches, and play—whether on Amazon, Netflix, or Hulu—with a couple of clicks of the remote. And streaming shows don’t take up hard drive space, which is good, I guess?

There’s plenty to criticize about the technology we use every day, and the stuff that the tech world keeps trying to sell us. But it’s worth stopping once in a while to consider all the great tech stuff that we use everyday. (And for tech columnists, “once in a while” means Thanksgiving week.)